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Knowledge base
Introduction to ebikes
Size & Weight FAQs
18
What are the DJ Bikes' box dimensions and what is the total shipping weight?
What are the weight and dimension specs of a DJ City Bike?
How long is the seat post on the DJ Bikes?
What are the DJ Bike seat stem sizes?
What are the dimensions of the battery equipped on the DJ Bikes?
See all 18 articles
Introduction to ebike FAQs
35
Are the handlebar and seat adjustable on my DJ Bike?
How come I am paying more for my DJ Bike in CAD than I expected?
How can I communicate with you for warranty or sales related questions?
Do you sell reconditioned or used DJ Bikes?
What can I expect to pay in tax on the purchase of a DJ Bike?
See all 35 articles
Parts & Components FAQs
24
What model of Bafang motor does a DJ Bike have?
Are the DJ Bikes disc brakes aluminum or steel?
Can I set cruise control on the King Meter?
Can I put a rack on a Super Bike?
How do I go about getting parts for my DJ Bike?
See all 24 articles
Battery FAQs
15
How do I maintain my DJ Bike battery?
How long does it take to charge/recharge my DJ Bike battery?
How do I test my DJ Bike battery?
I've lost my DJ Bike battery keys. Can you help?
How do I know if my DJ Bike battery is fully charged?
See all 15 articles
Misc. FAQs
19
How do I turn on my DJ Bike headlight?
Can I clean / wash my DJ bike?
Can I set the throttle on my DJ Bike so I don't have to keep applying pressure?
How much torque does the 500w Bafang Motor on my DJ Bike produce?
What are the 'newton meters' for my DJ Bike? Can I put a 'shock absorbing type' seat post on it, or is it already equipped with one?
See all 19 articles
Warranty, Returns, Refunds and Terms
Returns
4
What are the terms of DJ Bikes' return policy?
Does DJ Bikes charge restocking fees for returned items?
Can I return my DJ Bike? What is your return policy?
What is the return policy on DJ Bikes?
Warranty
5
What are the terms of DJ Bikes' warranty coverage?
Does DJ Bikes' warranty cover consumables such as tires and chains?
Can DJ Bikes be used for commercial use and are they still under warranty?
How long is the warranty on my DJ Bike? How does the warranty work?
How do you handle warranty or service work on DJ Bikes when needed?
Refunds
1
When can I expect the refund from my returned DJ Bike?
Terms of Sale
3
Are e-bikes dangerous?
Are e-bikes legal where I live?
Do you have a legal disclaimer regarding your ebikes?
Orders and shipping
Shipping
4
What is the lead time (shipping time) from the time I place my order until receipt?
Do you offer free shipping of DJ Bikes to the US and Canada?
Do you ship DJ Bikes to any country?
How long does it take to receive DJ Bike orders?
Orders
0
Owners corner
User Manuals
19
Super bike display default setting
Troubleshooting User Guide
User's Manual - DJ Mid Drive Fat Bike
User's Manual - DJ City Bike
User's Manual - DJ Fat Bike
See all 19 articles
How-to videos
40
Assembling a Folding Bike
Packing and returning a Folding Bike
Installing a regular front wheel
Installing a Super Bike front wheel
Replacing the cadence magnetic disc
See all 40 articles
Employee Tools
Inventory
0
Troubleshooting
FAQs
5
How do I diagnose a King Meter error code on my DJ Bike?
How do I fix a King Meter error code on my DJ Bike?
I finished assembling my DJ Bike, but have no power. Help!
The handlebars on my DJ Bike move from side to side. How do you fix this?
The derailleur guard on my DJ Bike arrived pushed in. What can I do?
