DJ Bikes

Size & Weight FAQs 21

• What are the DJ Bikes' box dimensions and what is the total shipping weight?
• What are the weight and dimension specs of a DJ City Bike?
• How long is the seat post on the DJ Bikes?
• What are the DJ Bike seat stem diameters?
• What are the dimensions of the battery equipped on the DJ Bikes?

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Introduction to ebike FAQs 38

• Are the handlebar and seat adjustable on my DJ Bike?
• How come I am paying more for my DJ Bike in CAD than I expected?
• How can I communicate with you for warranty or sales related questions?
• Where do you not ship in Canada or the US?
• Do you sell reconditioned or used DJ Bikes?

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Parts & Components FAQs 37

• What model of Bafang motor does a DJ Bike have?
• Why does the DJ Bike odometer stop working when I am coasting?
• How do I replace my rear hub motor on my DJ Bike?
• Are the DJ Bikes disc brakes aluminum or steel?
• Can I set cruise control on the King Meter?

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Battery FAQs 19

• Are battery chargers universal?
• Do DJ Bike batteries have balanced circuitry?
• How do I maintain my DJ Bike battery?
• How long does it take to charge/recharge my DJ Bike battery?
• How do I test my DJ Bike battery?

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Misc. FAQs 25

• How do I turn on my DJ Bike headlight?
• Can I clean / wash my DJ bike?
• Can two people ride on a DJ e-bike?
• Where can I get mobile service for my DJ Bike assembly or repairs?
• What is the difference between freewheels and freehubs?

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Troubleshooting FAQs 10

• How do I diagnose a King Meter error code on my DJ Bike?
• How do I fix a King Meter error code on my DJ Bike?
• I finished assembling my DJ Bike, but have no power. Help!
• The handlebars on my DJ Bike move from side to side. How do you fix this?
• The derailleur guard on my DJ Bike arrived pushed in. What can I do?

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Returns 3

• What are the terms of DJ Bikes' return policy?
• Does DJ Bikes charge restocking fees for returned items?
• Can I return my DJ Bike? What is your return policy?

Warranty 4

• What are the terms of DJ Bikes' warranty coverage?
• Does DJ Bikes' warranty cover consumables such as tires and chains?
• Can DJ Bikes be used for commercial use and are they still under warranty?
• How do you handle warranty or service work on DJ Bikes when needed?

Refunds 2

• When can I expect the refund from my returned DJ Bike?
• How do I cancel an Amazon A to Z claim?

Terms of Sale 3

• Are e-bikes dangerous?
• Are e-bikes legal where I live?
• Do you have a legal disclaimer regarding your ebikes?

Shipping 7

• What is the lead time (shipping time) from the time I place my order until receipt?
• The box that contains my DJ Bike arrived damaged. What should I do?
• Can I delay shipping of my DJ Bike order?
• Do you offer free shipping of DJ Bikes to the US and Canada?
• Do you ship DJ Bikes to any country?

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Orders 2

• I have just purchased a DJ e-bike from your website. When can I expect it to ship?
• I was provided a tracking number, but it is blank and shows no movement. Why?

User Manuals 19

• Super bike display default setting
• Troubleshooting User Guide
• User's Manual - DJ Mid Drive Fat Bike
• User's Manual - DJ City Bike
• User's Manual - DJ Fat Bike

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How-to videos 43

• Assembling a Folding Bike
• Packing and returning a Folding Bike
• Installing a regular front wheel
• Installing a Super Bike front wheel
• Replacing the cadence magnetic disc

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