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Knowledge base
Introduction to ebikes
Size & Weight FAQs
15
What are the DJ Bikes' box dimensions and what is the total shipping weight?
What are the DJ Bike seat stem sizes?
What are the dimensions of the battery equipped on the DJ Bikes?
What is the weight of the Bafang motor?
How high is the step to mount the the DJ Step-Thru Bike?
See all 15 articles
Introduction to ebike FAQs
29
Are the handlebar and seat adjustable on my DJ Bike?
How come I am paying more for my DJ Bike in CAD than I expected?
What are the differences between the US and Canadian versions of DJ Bikes?
Are the DJ Step-Thru Bikes for women or unisex?
Can you support me in another language?
See all 29 articles
Parts & Components FAQs
16
Are the DJ Bikes disc brakes aluminum or steel?
Can I put a rack on a Super Bike?
Can I switch the seat pad of my DJ Bike for another one?
Are the front rack as well as the back cargo rack included in the purchase price of a DJ Bike?
How can I adjust and maintain my DJ Bike derailleur?
See all 16 articles
Battery FAQs
13
How long does it take to charge/recharge my DJ Bike battery?
I've lost my DJ Bike battery keys. Can you help?
How do I know if my DJ Bike battery is fully charged?
Does the DJ Bike battery work in winter?
Is the DJ Bike battery USB chargeable?
See all 13 articles
Misc. FAQs
17
How do I turn on my DJ Bike headlight?
Can I set the throttle on my DJ Bike so I don't have to keep applying pressure?
How much torque does the 500w Bafang Motor on my DJ Bike produce?
What are the 'newton meters' for my DJ Bike? Can I put a 'shock absorbing type' seat post on it, or is it already equipped with one?
What is the brand of the suspension on a DJ Bike?
See all 17 articles
Warranty, Returns, Refunds and Terms
Returns
4
What are the terms of DJ Bikes' return policy?
Does DJ Bikes charge restocking fees for returned items?
Can I return my DJ Bike? What is your return policy?
What is the return policy on DJ Bikes?
Warranty
4
What are the terms of DJ Bikes' warranty coverage?
Does DJ Bikes' warranty cover consumables such as tires and chains?
How long is the warranty on my DJ Bike? How does the warranty work?
How do you handle warranty or service work on DJ Bikes when needed?
Refunds
1
When can I expect the refund from my returned DJ Bike?
Terms of Sale
3
Are e-bikes dangerous?
Are e-bikes legal where I live?
Do you have a legal disclaimer regarding your ebikes?
Orders and shipping
Shipping
3
Do you offer free shipping of DJ Bikes to the US and Canada?
Do you ship DJ Bikes to any country?
How long does it take to receive DJ Bike orders?
Orders
0
Owners corner
User Manuals
19
Super bike display default setting
Troubleshooting User Guide
User's Manual - DJ Mid Drive Fat Bike
User's Manual - DJ City Bike
User's Manual - DJ Fat Bike
See all 19 articles
Parts Diagrams
8
DJ Mountain Bike Parts Diagram
DJ City Bike Parts Diagram
DJ Fat Bike Parts Diagram
DJ Mid Drive Fat Bike Parts Diagram
DJ Folding Bike Parts Diagram
See all 8 articles
How-to videos
40
Assembling a Folding Bike
Packing and returning a Folding Bike
Installing a regular front wheel
Installing a Super Bike front wheel
Replacing the cadence magnetic disc
See all 40 articles
Employee Tools
Inventory
0
Troubleshooting
FAQs
5
How do I diagnose a King Meter error code on my DJ Bike?
How do I fix a King Meter error code on my DJ Bike?
I finished assembling my DJ Bike, but have no power. Help!
The handlebars on my DJ Bike move from side to side. How do you fix this?
The derailleur guard on my DJ Bike arrived pushed in. What can I do?
