Introduction to ebike FAQs
There are quick releases on both the handle stem and seat post. Once you open the quick release, then you can extend/shorten both the handlebar and seat hei...
Tue, 24 Nov, 2020 at 9:31 AM
We allow payment in USD or CAD. Charges that are made in USD by Canadian customers are subject to bank charges and conversion fees, and are the responsibili...
Tue, 26 Jan, 2021 at 11:43 AM
Please call our toll-free number at 1.833.933.5588, or email us at support@dj-ebikes.com.. We are always ready, willing, and able to talk to our valued cust...
Thu, 18 Mar, 2021 at 8:10 AM
From time to time, yes, we do. Find out more and see what's available at: https://dj-ebikes.com/collections/used-bikes.
Wed, 7 Apr, 2021 at 12:54 PM
U.S.: typically, there are no taxes on sales of e-bikes. On a couple of recent orders in California, we note that customers were charged a 7.25% sales tax. ...
Mon, 29 Mar, 2021 at 10:23 AM
Unfortunately, we do not at this time.
Wed, 7 Apr, 2021 at 12:55 PM
They have the same quality and specs except for two things, power and price. Power: In the US, we are able to offer 750W ebikes to meet market demand. In ...
Wed, 18 Nov, 2020 at 1:02 PM
This explanation may help: https://forum.electricunicycle.org/topic/3844-sustained-vs-peak-power-measurements-explained/
Tue, 6 Apr, 2021 at 2:17 PM
The step-thru bikes are unisex. The step thru is easier for people to mount and dismount.
Tue, 24 Nov, 2020 at 1:19 PM
We do our best! Email works better than phone, as we can use a tool like Google Translate to effectively communicate regarding your e-bike inquiries.
Thu, 21 Jan, 2021 at 3:50 PM