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Introduction to ebikes

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Introduction to ebike FAQs

Are the handlebar and seat adjustable on my DJ Bike?
There are quick releases on both the handle stem and seat post. Once you open the quick release, then you can extend/shorten both the handlebar and seat hei...
Tue, 24 Nov, 2020 at 9:31 AM
How come I am paying more for my DJ Bike in CAD than I expected?
We allow payment in USD or CAD. Charges that are made in USD by Canadian customers are subject to bank charges and conversion fees, and are the responsibili...
Tue, 26 Jan, 2021 at 11:43 AM
What are the differences between the US and Canadian versions of DJ Bikes?
They have the same quality and specs except for two things, power and price. Power: In the US, we are able to offer 750W ebikes to meet market demand. In ...
Wed, 18 Nov, 2020 at 1:02 PM
Are the DJ Step-Thru Bikes for women or unisex?
The step-thru bikes are unisex. The step thru is easier for people to mount and dismount.
Tue, 24 Nov, 2020 at 1:19 PM
Can you support me in another language?
We do our best! Email works better than phone, as we can use a tool like Google Translate to effectively communicate regarding your e-bike inquiries.
Thu, 21 Jan, 2021 at 3:50 PM
Why do I need a DJ E-bike?
Generally, the following are selling points for an E-bike: You want to save money while using alternative transportation (reducing your ecological footpri...
Wed, 18 Nov, 2020 at 1:07 PM
Can I pay for my transaction over the phone?
We apologize, but unfortunately we are not set up to take your payment information over the phone. Your automated order starts the whole process to locate a...
Thu, 21 Jan, 2021 at 3:51 PM
I'm concerned about the safety of the DJ Bike battery. Do you have any safety certifications?
Absolutely, the battery has both the safety transportation and MSDS reports (dangerous goods). Also, the battery charger is UL certified.
Tue, 24 Nov, 2020 at 1:31 PM
I have created a case (ticket). When can I receive a reply?
We do our best to respond to all cases within 24 hours. Our current hours are 8-5 Mountain time, Monday to Friday.
Thu, 21 Jan, 2021 at 3:51 PM
How come I can't reach you on the phone? Why am I being asked to leave a voice message?
During busy times when all of our agents are with other customers or outside of our regular business hours (currently 8-5 Mountain time, Monday to Friday), ...
Thu, 21 Jan, 2021 at 3:51 PM