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Introduction to ebikes

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Introduction to ebike FAQs

Are the handlebar and seat adjustable on my DJ Bike?
There are quick releases on both the handle stem and seat post. Once you open the quick release, you can extend/shorten both the handlebar and seat heights....
Thu, 9 Sep, 2021 at 11:11 AM
How come I am paying more for my DJ Bike in CAD than I expected?
We allow payment in USD or CAD. Charges that are made in USD by Canadian customers are subject to bank charges and conversion fees, and are the responsibili...
Tue, 26 Jan, 2021 at 11:43 AM
How can I communicate with you for warranty or sales related questions?
Please call our toll-free number at 1.833.933.5588, or email us at support@dj-ebikes.com.. We are always ready, willing, and able to talk to our valued cust...
Thu, 18 Mar, 2021 at 8:10 AM
Where do you not ship in Canada or the US?
In Canada, we do not currently ship to  Yukon, Northwest Territories or Nunavut. We ship everywhere in the continental states, but do not currently ship...
Tue, 25 Jan, 2022 at 8:50 AM
Do you sell reconditioned or used DJ Bikes?
From time to time, yes, we do. Find out more and see what's available at: https://dj-ebikes.com/collections/used-bikes.
Wed, 7 Apr, 2021 at 12:54 PM
Does DJ Bikes offer in-house financing?
The occasional DJ Bike customer wonders if we offer any in-house or third party financing plans. We regret to advise that we do not at this time.
Tue, 25 Jan, 2022 at 8:53 AM
What can I expect to pay in tax on the purchase of a DJ Bike?
U.S.: typically, there are no taxes on sales of e-bikes. On a couple of recent orders in California, we note that customers were charged a 7.25% sales tax. ...
Mon, 29 Mar, 2021 at 10:23 AM
Do you have a e-bike trade in program?
Unfortunately, we do not at this time.
Wed, 7 Apr, 2021 at 12:55 PM
Why do your Canadian prices fluctuate?
Fluctuating Canadian prices were inevitable when we had one website and our prices were based on the U.S. exchange rate. In early 2022, we introduced a new ...
Tue, 25 Jan, 2022 at 9:07 AM
How do I clean my electric bike after riding in the snow?
You just had a blast riding your ebike in the snow. You just made it home, your fingers are a little chilly, and your bike is caked in snow. As fun as fat b...
Wed, 29 Dec, 2021 at 12:08 PM