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Introduction to ebikes

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Introduction to ebike FAQs

Are the handlebar and seat adjustable on my DJ Bike?
There are quick releases on both the handle stem and seat post. Once you open the quick release, then you can extend/shorten both the handlebar and seat hei...
Tue, 24 Nov, 2020 at 9:31 AM
How come I am paying more for my DJ Bike in CAD than I expected?
We allow payment in USD or CAD. Charges that are made in USD by Canadian customers are subject to bank charges and conversion fees, and are the responsibili...
Tue, 26 Jan, 2021 at 11:43 AM
How can I communicate with you for warranty or sales related questions?
Please call our toll-free number at 1.833.933.5588, or email us at support@dj-ebikes.com.. We are always ready, willing, and able to talk to our valued cust...
Thu, 18 Mar, 2021 at 8:10 AM
Do you sell reconditioned or used DJ Bikes?
From time to time, yes, we do. Find out more and see what's available at: https://dj-ebikes.com/collections/used-bikes.
Wed, 7 Apr, 2021 at 12:54 PM
What can I expect to pay in tax on the purchase of a DJ Bike?
U.S.: typically, there are no taxes on sales of e-bikes. On a couple of recent orders in California, we note that customers were charged a 7.25% sales tax. ...
Mon, 29 Mar, 2021 at 10:23 AM
Do you have a e-bike trade in program?
Unfortunately, we do not at this time.
Wed, 7 Apr, 2021 at 12:55 PM
What are the differences between the US and Canadian versions of DJ Bikes?
They have the same quality and specs except for two things, power and price. Power: In the US, we are able to offer 750W ebikes to meet market demand. In ...
Wed, 18 Nov, 2020 at 1:02 PM
What is the difference between sustained power and peak power?
This explanation may help: https://forum.electricunicycle.org/topic/3844-sustained-vs-peak-power-measurements-explained/
Tue, 6 Apr, 2021 at 2:17 PM
Are the DJ Step-Thru Bikes for women or unisex?
The step-thru bikes are unisex. The step thru is easier for people to mount and dismount.
Tue, 24 Nov, 2020 at 1:19 PM
Can you support me in another language?
We do our best! Email works better than phone, as we can use a tool like Google Translate to effectively communicate regarding your e-bike inquiries.
Thu, 21 Jan, 2021 at 3:50 PM