1. DJ Bikes recommends professional assembly of our e-bikes and damage caused by improper assembly is not covered
  2. DJ Bikes will not warranty products or service related to accident, acts of God, modifications, incompatible replacement parts not intended for use on our bikes, commercial use, abuse, neglect, operator error, stunt and extreme riding, water damage or improper maintenance
  3. Consumables such as batteries, tires, tubes, brake pads, chains, grips, spokes, and cables are generally not covered under the terms of the limited warranty but may be replaced at the discretion of DJ Bikes
  4. As noted in (3), batteries are considered consumables, and replacement is strictly limited to defective batteries
  5. Customization of the motor, gears, and controllers will void warranty claims
  6. Normal wear and tear are not covered
  7. DJ bikes may not be exactly as shown in the photos on the DJ Bikes' website and third party websites due to shortages of parts (related to the supply chain) and/or upgrades to components of the bikes. Substitution of parts is not considered sufficient cause for the return of a bike or replacement of parts
  8. Bikes are only warrantied in the jurisdiction of sale
  9. Warranty is not covered for replacement products
  10. Warranty is non-transferable and proof of purchase must be provided upon request
  11. Bikes purchased from unauthorized dealers are not covered by this warranty
  12. Upon request DJ Bikes may ask for images and or videos for warranty verification purposes
  13. While every effort is made to ensure quick processing of warranty claims DJ Bikes requires up to 30 days to process warranty claims


Warranty Level

Consumables (batteries, tires, tubes, brake pads, chains, grips, spokes, and cables)

1 year (at DJ Bikes’ discretion)

Bike frame

Limited lifetime


1 year limited

Parts replacement – labour

90 day limited

All other parts

1 year limited