Call Toll Free (833) 933-5588
Welcome to the DJ Bikes Help Center
Enter your search term here...
Enter your search term above to find answers fast.
Introduction to ebikes
Size & Weight FAQs
What are the DJ Bikes' box dimensions and what is the total shipping weight?
What are the weight and dimension specs of a DJ City Bike?
How long is the seat post on the DJ Bikes?
What are the DJ Bike seat stem sizes?
What are the dimensions of the battery equipped on the DJ Bikes?
See all 19 articles
Introduction to ebike FAQs
Are the handlebar and seat adjustable on my DJ Bike?
How come I am paying more for my DJ Bike in CAD than I expected?
How can I communicate with you for warranty or sales related questions?
Where do you not ship in Canada or the US?
Do you sell reconditioned or used DJ Bikes?
See all 38 articles
Parts & Components FAQs
What model of Bafang motor does a DJ Bike have?
Why does the DJ Bike odometer stop working when I am coasting?
How do I replace my rear hub motor on my DJ Bike?
Are the DJ Bikes disc brakes aluminum or steel?
Can I set cruise control on the King Meter?
See all 33 articles
Are battery chargers universal?
Do DJ Bike batteries have balanced circuitry?
How do I maintain my DJ Bike battery?
How long does it take to charge/recharge my DJ Bike battery?
How do I test my DJ Bike battery?
See all 17 articles
How do I turn on my DJ Bike headlight?
Can I clean / wash my DJ bike?
Can two people ride on a DJ e-bike?
Can I set the throttle on my DJ Bike so I don't have to keep applying pressure?
How much torque does the 500w Bafang Motor on my DJ Bike produce?
See all 23 articles
Warranty, Returns, Refunds and Terms
What are the terms of DJ Bikes' return policy?
Does DJ Bikes charge restocking fees for returned items?
Can I return my DJ Bike? What is your return policy?
What is the return policy on DJ Bikes?
What are the terms of DJ Bikes' warranty coverage?
Does DJ Bikes' warranty cover consumables such as tires and chains?
Can DJ Bikes be used for commercial use and are they still under warranty?
How long is the warranty on my DJ Bike? How does the warranty work?
How do you handle warranty or service work on DJ Bikes when needed?
When can I expect the refund from my returned DJ Bike?
How do I cancel an Amazon A to Z claim?
Terms of Sale
Are e-bikes dangerous?
Are e-bikes legal where I live?
Do you have a legal disclaimer regarding your ebikes?
Orders and shipping
What is the lead time (shipping time) from the time I place my order until receipt?
Can I delay shipping of my DJ Bike order?
Do you offer free shipping of DJ Bikes to the US and Canada?
Do you ship DJ Bikes to any country?
How long does it take to receive DJ Bike orders?
Super bike display default setting
Troubleshooting User Guide
User's Manual - DJ Mid Drive Fat Bike
User's Manual - DJ City Bike
User's Manual - DJ Fat Bike
See all 19 articles
Assembling a Folding Bike
Packing and returning a Folding Bike
Installing a regular front wheel
Installing a Super Bike front wheel
Replacing the cadence magnetic disc
See all 40 articles
How do I diagnose a King Meter error code on my DJ Bike?
How do I fix a King Meter error code on my DJ Bike?
I finished assembling my DJ Bike, but have no power. Help!
The handlebars on my DJ Bike move from side to side. How do you fix this?
The derailleur guard on my DJ Bike arrived pushed in. What can I do?