Introduction to ebike FAQs
Double up your security by using two high-quality locks. U-locks tend to be more durable than thin cable locks, which can be cut through more easily. But b...
Wed, 9 Jun, 2021 at 3:10 PM
This explanation may help: https://forum.electricunicycle.org/topic/3844-sustained-vs-peak-power-measurements-explained/
Tue, 6 Apr, 2021 at 2:17 PM
The step-thru bikes are unisex. The step thru is easier for people to mount and dismount.
Tue, 24 Nov, 2020 at 1:19 PM
We do our best! We have a multi-lingual member of our Customer Service team (including French and Spanish). When using e-mail we use a tool like Google Tran...
Thu, 9 Sep, 2021 at 11:26 AM
Generally, the following are selling points for an E-bike: You want to save money while using alternative transportation (reducing your ecological footpri...
Wed, 18 Nov, 2020 at 1:07 PM
We apologize, but unfortunately we are not set up to take your payment information over the phone. Your automated order starts the whole process to locate a...
Thu, 21 Jan, 2021 at 3:51 PM
Absolutely, the battery has both the safety transportation and MSDS reports (dangerous goods). Also, the battery charger is UL certified.
Tue, 24 Nov, 2020 at 1:31 PM
We do our best to respond to all cases within 24 hours. Our current hours are 8-5 Mountain time, Monday to Friday.
Thu, 21 Jan, 2021 at 3:51 PM
During busy times when all of our agents are with other customers or outside of our regular business hours (currently 8-5 Mountain time, Monday to Friday), ...
Tue, 25 Jan, 2022 at 9:28 AM
We are always here to help you even if your warranty has expired. Call us at 1.833.933.5588, or email support@dj-ebikes.com.
Thu, 21 Jan, 2021 at 3:52 PM